Never again ...

Surely, the lack of on-time performance is the problem.
PS:The story goes on to say that average on-time performance is 92.5 per cent. Well, I'd like to know how that is calculated. Every commuter I know has had to endure the cancellation of trains on a regular basis. Now, by my reckoning, that's an on-time performance of 0.0 per cent for those services, making it extremely difficult to get an average in the 90s. I'd certainly like to see separate figures for peak-hour services.